Contact Us

We Are Here to Assist You

Whether you have a question regarding product specifications, need real-time assistance with your shipment, or wish to explore bulk partnership opportunities, our dedicated customer support team is always eager to help. Please reach out to us using any of the communication channels listed below.

Customer Support Channels

Email Support: Send us a message at support@storehugs.com. We respond to all customer inquiries within 24 business hours.
Direct WhatsApp Inquiries: Connect directly with our concierge support through the interactive WhatsApp button on our storefront for instant messaging during active hours.
Operating Hours: Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+3). Messages received on weekends or official holidays will be promptly answered on the very next business day.

Frequently Asked Topics

To help you get immediate answers, here are the most frequent topics our customer care team handles daily:

Order Status & Tracking: You will receive a tracking link via email or SMS as soon as your parcel is dispatched from our fulfillment center.
Returns & Exchanges: If you wish to initiate a return or exchange, please review our Terms & Conditions and reach out with your order number.
Corporate & Wholesale Inquiries: For wholesale volume orders, corporate gifting, or supplier partnerships, please email our procurement team with your detailed specifications.

Our Response Guarantee

We believe great customer relationships are built on prompt, transparent communication. We guarantee that every inquiry sent through our channels will receive individual attention and a detailed, helpful solution.